Deltaxa0sues CrowdStrike over software update that prompted mass flight disruptions

Delta Air Lines is pursuing legal action against a cybersecurity firm in Georgia state court following a global outage in July that resulted in mass flight cancellations, impacting 1.3 million customers and costing the airline more than $500 million. The lawsuit criticizes the firm for a software update described as catastrophic, which allegedly caused widespread computer crashes. This incident disrupted various industries globally.

Delta claims that the firm's update led to the cancellation of 7,000 flights over five days, demanding compensation for extensive financial losses, lost profits, legal fees, and reputational damage. The US Transportation Department has opened an investigation into the matter. The lawsuit asserts negligence on part of the cybersecurity firm for not thoroughly testing the update, which imposed significant delays on Delta's operations.

Despite investments in advanced technology infrastructure, Delta faced challenges, which the cybersecurity firm questions, pointing out minimal liability. The firm's senior executive has apologized for the faulty update, attributing it to a content configuration error and promising preventive measures for the future.